Last updated: 8 August 2025

1. Introduction

These Terms and Conditions apply to this website and to transactions related to our products and services. You may also be bound by additional contracts related to your relationship with us or any products or services you receive from us. If any provisions of the additional contracts conflict with these Terms, the provisions of the additional contracts will prevail.

2. Binding

By registering with, accessing, or otherwise using this website, you agree to be bound by these Terms and Conditions. Use of the website implies acceptance of these Terms. In certain cases, we may ask for your explicit agreement.

3. Electronic communication

By using this website or communicating with us electronically, you agree that we may communicate with you electronically and that such communications satisfy legal requirements for written notices.

4. Intellectual property

We or our licensors own all copyright and other intellectual property rights in the website and its content.

4.1 All rights reserved

Unless otherwise stated, you are not granted any license or right to use the website’s content without prior written permission, except as permitted by mandatory law (e.g., the right to quote).

5. Newsletter

You may forward our newsletter electronically to others who may be interested in our website.

6. Third-party property

Our website may include links to third-party websites. We are not responsible for their content or privacy practices. Use of those sites is at your own risk.

7. Responsible use

You agree to use our website lawfully and not to engage in harmful, malicious, or prohibited activities.

8. Registration

You are responsible for safeguarding your account credentials and notifying us immediately of any unauthorized use. You may not create a new account after termination without our permission.

9. Refund and Return Policy

9.1 No Returns for Change of Mind

We do not offer returns or exchanges for change of mind or for natural variations in appearance, including differences in colour, texture, or markings that occur naturally in crystals.

9.2 Your Rights Under Australian Consumer Law (ACL)

Under the ACL, you are entitled to a repair, replacement, or refund if a product:

• Has a major fault or defect,

• Is unsafe,

• Is significantly different from the description or sample shown, or

• Fails to be of acceptable quality and the problem is not a result of normal wear and tear or misuse.

These rights apply to all purchases and cannot be excluded by store policy.

9.3 Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or significantly different from its description, please contact us as soon as possible — ideally within 3 days of delivery — with clear photos and details of the issue. This timeframe assists with quicker resolution but does not limit your ACL rights.

9.4 How to Initiate a Return or Remedy Request

• Email iam@fortuneblossom.com with your order number and issue details.

• Attach clear photographs showing the fault or damage.

• We will review your claim and provide instructions for repair, replacement, or refund in line with ACL requirements.

9.5 Returning Goods

If we request the return of an item, it must be sent without undue delay and within a reasonable time after your claim is accepted. The cost of return shipping will be borne by you unless otherwise required under the ACL.

9.6 Condition of Returned Goods

You are responsible for any reduction in value caused by handling beyond what is necessary to assess the goods.

9.7 Exceptions to Returns

Some items may not be eligible for return or exchange where a legal exception under the ACL applies. You will be informed if this applies to your purchase.

10. Content posted by you

Any content you post must comply with these Terms and applicable laws. We reserve the right to remove content at our discretion.

11. Idea submission

Do not submit proprietary ideas without a prior signed agreement. If submitted, you grant us a worldwide, royalty-free license to use such content.

12. Termination of use

We may suspend or terminate access to our website at any time without liability.

13. Warranties and liability

We provide our website and content “as is” without warranties, except those required by law.

Nothing on this website constitutes legal, financial, or medical advice. Seek appropriate professional advice if needed.

To the maximum extent permitted by law, we are not liable for direct or indirect damages arising from your use of the website.

Where liability cannot be excluded, our maximum liability is limited to the total price paid by you for the products or services.

14. Privacy

You agree to provide accurate and up-to-date information. We take privacy seriously and will not use your details for unsolicited communications. See our Privacy Statement and Cookie Policy for more details.

15. Accessibility

We aim to make our content accessible. If you encounter an accessibility issue, contact us with details so we can address it promptly.

16. Export restrictions / Legal compliance

Do not use this website in violation of applicable export laws or regulations.

17. Affiliate marketing

We may participate in affiliate marketing and sponsorship arrangements in compliance with applicable advertising laws.

18. Assignment

You may not assign your rights or obligations under these Terms without our written consent.

19. Breaches of these Terms

If you breach these Terms, we may suspend access, block you, and/or take legal action.

20. Force majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control.

21. Indemnification

You agree to indemnify us against claims and costs arising from your breach of these Terms or applicable laws.

22. Waiver

Failure to enforce a provision is not a waiver of that provision.

23. Language

These Terms are in English. All communications will be in English.

24. Entire agreement

These Terms, along with our Privacy Statement and Cookie Policy, form the entire agreement between you and us.

25. Updating of these Terms

We may update these Terms from time to time. Continued use of the website indicates your acceptance of any updates.

26. Choice of Law and Jurisdiction

These Terms are governed by the laws of Australia. Disputes will be subject to the jurisdiction of Australian courts.

27. Contact information

This website is owned and operated by Fortune Blossom. You can contact us via our contact page.