Fortune Blossom – Frequently Asked Questions

Last updated: 9 August 2025

We’ve compiled answers to our most common questions to make it easy for you to find the information you need.
If you require further assistance, please contact us at iam@fortuneblossom.com (Monday–Friday, 9am–5pm AEST).

Orders & Payments

Can I change or cancel my order?
Each Fortune Blossom creation is individually numbered, blessed, and prepared for its owner. Orders are processed very quickly, so changes or cancellations are usually not possible once placed.
If you contact us promptly before shipping, we will do our best to assist.
For returns, please see our Purchase Policy.

Promotional Terms

• “One-of-a-Kind” and limited-edition crystal sets are final sale — we do not accept returns or exchanges for change-of-mind purchases.

• Under the Australian Consumer Law (ACL), if an item is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund. These rights apply to all purchases and cannot be excluded.

• Discount codes and promotions cannot be combined unless otherwise stated.

• Discount codes and promotions are not valid on subscription or pre-order items.

Payment Methods
We accept Visa, Mastercard, American Express, PayPal, and Fortune Blossom Gift Cards.
For international orders, we recommend PayPal for smooth processing.
All payments are processed securely.

Order Verification
Some orders may require additional verification for security purposes. If so, we will contact you immediately to confirm details and prevent delays.

Currency
All prices are listed in AUD. International customers can check out in their local currency through PayPal without creating an account.

Shipping & Delivery

Shipping Costs

• Australia: Orders over $300 AUD ship free; under $300 AUD, a flat rate (shown at checkout) applies.

• International: Rates vary by destination, weight, and speed. Customs duties, taxes, or clearance delays are the buyer’s responsibility.

Processing Time
Please allow 2–4 business days for processing and preparation (including blessing, cleansing, and careful packing).
During peak launches or special collections, processing may take longer.

Estimated Delivery Times

• Australia: 2–7 business days

• United States: 2–4 weeks

• Europe: 3–6 weeks

• Other destinations: 2–6 weeks, depending on location and customs clearance.

Order Tracking
Tracking details will be emailed once your order ships. Updates may take 1–3 business days to appear.
If you see “Label Created – Awaiting Item,” your order has been booked for shipping and will be handed to the carrier shortly.

Returns & Exchanges

Return Policy
We do not accept returns or exchanges for change of mind or for natural variations in crystals (including colour, texture, or markings).

Your ACL Rights
Under the Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product:

• Has a major fault, or

• Is significantly different from its description or sample shown.

These rights apply to all purchases and cannot be excluded.

Damaged, Faulty, or Incorrect Items
If your order arrives damaged, faulty, or significantly different from its description, please contact us as soon as possible — ideally within 3 days of delivery — with:

1. Your order number and description of the issue.

2. Photos showing the fault or damage.

We will review your claim and arrange a repair, replacement, or refund in line with ACL requirements.
This timeframe is suggested for faster resolution and does not limit your statutory rights.
Please use our Contact Us page for all claims.

Gifting & Gift Cards

Gift Cards

Fortune Blossom E-Gift Cards are delivered instantly via email and can be redeemed online for any available products.

They have no set expiry date and cannot be reloaded. Gift cards are not redeemable for cash.

Once issued, the unique gift card code is the responsibility of the recipient. If deleted or misplaced, we can resend the original code via email, but we cannot issue a new code or refund any remaining balance.

Gift Orders
For gift packaging orders, no pricing or invoice information is included in the parcel. All items are presented in our signature gift-ready packaging.

Why Fortune Blossom

Ethical Sourcing & Authenticity
Every stone is sourced from trusted, small-scale miners and suppliers who respect the Earth. Wherever possible, we work with partners who meet recognised international standards such as Fairtrade and the Responsible Jewellery Council (RJC).
We hand-select each crystal, cleanse it, and align it energetically before it becomes part of your piece.

Handcrafting & Uniqueness

We never mass-produce — every creation is truly unique and individually crafted to order. Due to the customised nature of our process, change-of-mind returns are not accepted (rights under the Australian Consumer Law still apply).

Crystal & Jewelry Guidance

Choosing Your Crystal
Trust your intuition — if a stone resonates with you, it is meant for you.

First Steps After Receiving Your Crystal
Each creation is cleansed and blessed before shipping, but you may also:

• Place it in sunlight or moonlight for several hours.

• Pass it through incense or Palo Santo smoke.

• Rest it on a Selenite plate.

Setting Your Intention
Hold your crystal, focus on your goal, and speak it silently or aloud — intention is the bridge between you and the crystal’s energy.

Using Multiple Crystals
Start with one crystal for 7–10 days before adding another to understand its influence.

Wearing Your Bracelet

• Left wrist: Receiving energy, emotional/internal work.

• Right wrist: Projecting energy, action/external influence.
  Follow your intuition.

Caring for Your Jewelry
Avoid water exposure to protect the stringing material. Cleanse regularly, especially after intense emotional days or major events.

Press & Special Orders

Special Orders
Due to their one-of-a-kind nature, in-stock pieces will not be restocked in the exact same form. Custom designs are available upon request.

Press Inquiries
Please use our Contact Us page for inquiries.