Question 1

Can I change or cancel my order?

Accepted Answer

Orders are processed quickly and cannot be modified or cancelled once submitted. If you no longer want an item after delivery, please see our Returns & Exchanges policy.

Question 2

Are final sale items returnable in Australia?

Accepted Answer

Final sale items are not eligible for change-of-mind returns. However, under Australian Consumer Law, you are entitled to a repair, replacement, or refund if a product is faulty, unsafe, or not as described.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, American Express, PayPal, and Fortune Blossom Gift Cards. For international orders, PayPal is recommended for smooth processing.

Question 4

Will my order require verification?

Accepted Answer

For security, some orders may require additional verification. If needed, we will contact you promptly to confirm details and minimise delays.

Question 5

How much is shipping within Australia?

Accepted Answer

Orders over $300 AUD ship free. Orders under $300 AUD ship for a flat rate.

Question 6

Do you ship internationally?

Accepted Answer

Yes. International shipping rates vary by destination, order weight, and speed. Local duties and taxes are payable by the recipient. Delivery typically takes 2–6 weeks depending on customs.

Question 7

How long does processing and delivery take?

Accepted Answer

Processing takes 2–4 business days. Australian delivery usually takes 2–7 business days after dispatch; international delivery typically takes 2–6 weeks, subject to customs.

Question 8

My tracking says ‘Label Created – Awaiting Item’. What does this mean?

Accepted Answer

The carrier has the label but tracking may not update until the parcel is scanned at a sorting facility. If there is no movement for 14 business days, contact us with your order number.

Question 9

What is your returns policy?

Accepted Answer

Most bracelets, crystal sets, and décor items can be returned within 30 days of delivery if unused and in original packaging. Final sale items, earrings, incense, and cleansing tools are not returnable for change of mind. Your ACL rights to a remedy for faults always apply.

Question 10

How do I start a return?

Accepted Answer

Email iam@fortuneblossom.com with your order number and reason for return. We will confirm eligibility and provide instructions. Please ship the item back within 30 days of delivery.

Question 11

What if my item arrives damaged or incorrect?

Accepted Answer

Contact us within 3 days of delivery with photos. In line with Australian Consumer Law, we will arrange a repair, replacement, or refund depending on the issue.

Question 12

Do you offer gift cards?

Accepted Answer

Yes. Fortune Blossom E-Gift Cards are delivered instantly via email, redeemable online, and never expire.

Question 13

How are your crystals sourced?

Accepted Answer

We prioritise authenticity, ethical sourcing, and small-scale suppliers. Each crystal is hand-selected, cleansed, and energetically aligned before it is crafted into a one-of-a-kind piece.

Question 14

How do I choose the right crystal?

Accepted Answer

Choose intuitively based on your intention. Review each crystal’s properties and notice which one resonates. If it feels aligned with your goal—clarity, calm, protection, or abundance—it is likely the right choice.

Question 15

What should I do first when my crystal arrives?

Accepted Answer

Although we cleanse and bless every piece, you may reconnect it to your intention by placing it in sunlight or moonlight for several hours, passing it through incense smoke, or resting it on a Selenite plate.

Question 16

Which wrist should I wear my bracelet on?

Accepted Answer

Left wrist supports receiving and inner work; right wrist supports action and expression. Trust your intuition. Avoid water to preserve the stringing material.

Question 17

Can I wear multiple crystals at once?

Accepted Answer

Yes, but start with one crystal for 7–10 days to understand its influence before layering additional pieces.

Question 18

Do you make custom designs or restock sold-out pieces?

Accepted Answer

We do not offer custom designs. Most creations are one-of-a-kind and are not restocked in the same form once sold.

Question 19

How can I contact you for press enquiries?

Accepted Answer

Please email iam@fortuneblossom.com with your publication details and deadline.

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